NEED OF CUSTOMER SUPPORT IN E-RETAIL LOGISTICS DEPARTMENT
Does your customer always ask/inquire/complaint about following questions in your Logistics Department?
- Where exactly is the parcel now?
- Can you gift wrap it with a note?
- If it is already note in the transit, can I change the shipping address?
- I need the package by tomorrow at any cost, is it possible?
- I wish to change the contact number I mentioned in the details?
- Can you deliver it between 6pm to 8pm, since I will not be home before that?
- I want to add one more product for delivery, if I order the product now, can you deliver both together?
If yes, then we as Avantha Business Solutions can help you in maintaining credibility and customer loyalty with our Call Center Solutions.
OUTSOURCE YOUR END TO END CUSTOMER SERVICE TO US FOR:
- Sales and Customer Acquisition
- Customer Care Billing Services
- Freight Tracking Services Enquiries
- Claims Handling
- 24×7 Transportation Customer Care
- Reverse Logistics and Returns Enquiry and Tracking
- Fulfillment Call Center
- Automated Dispatch Notifications
In Today’s technology based world, the Distribution and Logistics industry is trying to keep up with the changing market and customer dynamics that have fostered new customer expectations. The new age of ecommerce has effectively trained a traditional customer to place their order from the comforts of their home. It is true that they experience sleepless nights until they hear a knock on their door from the delivery boy. The Logistics operators are to keep up with the pace if they wish to retain customers. But companies in Logistics and Distribution face the challenge of delivering extraordinary customer experience on wafer thin profit margins. Whilst investing in IT and warehouses, fleet management systems, etc, investing in customer facing solutions is equally important.
Customers expect a speedy product and information delivery and with your distribution hub being packed with enough activity for the day, it is important to assign a call centre agent backed up by a fully functional software solution that can absorb the minute process details. Your call centre agent needs to be equipped to clear all their doubts with utmost honesty as her/his attitude will help you retain the customer for life.