Succesfully Deliver customize CRM

At Avantha, we provide specialized solutions to effectively manage client/customer relationship and expectations including, but not limited to, calls management, data management, quality improvement and C-SAT & VOC index measurement.

Calls and other service delivery activities are regularly monitored to improve upon the services in line with the Service Level Agreement and continuous feedback / observations are shared with business stakeholders to fix problem areas and drive continuous improvement.

Avantha has developed CRMs for various clients and have implemented them successfully. Our CRM is customizable as per the requirement of client and can be used across industries. Avantha has implemented CRM for entire retail chain for one of the largest white/brown goods company.

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Who We Serve

  • Renowned brands in white/brown goods industry
  • Mobile OEMs
  • Consumer durables brands
  • Automotive brands
  • E-commerce (Fashion brands, multi-brand retail & others)

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Customer Issues We Solve:

  • Logistics tracking and shipment delays reduction
  • Reduction in repeat contacts with higher FTR
  • Regular follow-ups for pending issues within TAT
  • Happy calling post complaints resolution

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Services We Provide:

  • 24 x 7 End-to-end customer support (via voice, email, chat, SMS and social media)
  • Technical support for end-users
  • Back-end support
  • Technical solutions for service delivery (CRM applications) – build, operate, maintain.